FAQ

Yes! We can ship orders to almost anywhere in the world. Click here for full delivery information

It really depends on when you want your order by and where you’d like us to send it! Hop on over to our Delivery page to find out more.

If after 14 working days your order hasn’t arrived, you can contact us and we’ll investigate for you.

Email contact@cocokidoo.com

In the meantime, here’s a few things you might like to take a look at first:

- Could your parcel be waiting for you at your local Post Office? 

- Did you ask for your parcel to be left somewhere secure or with a neighbour? 

- Check your order details, just in case you’ve entered a different address. 

- Check your messages. We may be trying to contact you before we dispatch your order!

We’re sorry but it’s not possible to add to your order. Our system is fully automated which means your order has already been sent to our warehouse for processing. If your order has not yet been despatched we can cancel it and you can place a new one.

We’re sorry but it’s not possible to combine your orders. Our system is fully automated which means your orders have already been sent to our warehouse for processing. If your orders have not yet been despatched we can cancel them and you can place a new one.

We are unable to back date any offers outside of the times stated in the terms and conditions associated with the price reduction.

Items are not reserved until you are in the checkout. Up to that point items can still be purchased by other customers, which means the items may be sold out by the time you checkout. Once in the checkout the items will be reserved for 5 minutes, however, If for any reason you leave the checkout, the items will no longer be reserved

Not just yet, sadly. Take a look at our Refund Policy page to get all the info you need on returning items

You can choose to pay either by credit or debit card, or by PayPal. 

If you have any problems or questions about payment, get in touch and we’ll be happy to help.

Email contact@cocokidoo.com

All of our lovely products have a size chart tab with brands sizing chart and/or international size chart. You can find all general sizing information by clicking here!

We suggest washing at 30˚C because it's kinder to the environment. We don't recommend using bleach, tumble dry or other harsh chemicals. 

Some clothes can be ironed and  on a low heat, but printed designs should be ironed inside out and hung out on the washing line

Be sure to check the care label on each garment for individual washing instructions, as they may vary from time to time.

Global Organic Textiles Standard, or GOTS, is recognised as the leading processing standard for textiles made from organic fibres worldwide. It defines the highest level environmental and social standards, with the aim to define requirements to ensure the organic status of textiles. So, that's GOTS in a nutshell - but what else does it mean?

GOTS traces the cotton from start to finish with the use of transactional certificates. Unregulated, this process can be subject to false claims. With GOTS certification we can say with our hands on our hearts that our GOTS suppliers comply with GOTS organic, social and ethical standards! Under GOTS our factories are audited to check that workers are provided with a safe and clean environment, and are paid a living wage (which means either the national standard or industry benchmark, whichever is higher.)GOTS prohibits the use of chemicals commonly used in textile processing that can cause serious illnesses and bans the use of any pollutants which can destroy eco-systems. This means happier farmers and factory workers, and a happier planet. As part of the sustainability management criteria, GOTS requires each factory to tell them how much water and energy they use to process the cotton. They also target goals and procedures to help reduce energy and water consumption.Allergenic and toxic chemical residues are not allowed in GOTS certified clothing. This is a big plus, as it means our clothes are kinder to delicate skin, and less likely to trigger nasty allergies.

Conventional cotton is one of the most heavily sprayed crops and the pesticides and fertilizers used not only pollute the local environment but the chemical residues remain in the clothing once manufactured. 

Choosing organic cotton is important for Little One, the environment and the people who grow and pick the cotton.

- It's safer for baby and kids. Organic cotton does not contain harsh chemicals and pesticides. And therefore it is safer to wear for baby and kids, especially on delicate skin. 

- It's better for the environment. Organic fibres are grown without the use of synthetic fertilisers or potentially toxic pesticides and insecticides. This help mitigate climate change and avoid poisoning wildlife and rivers.

- It's better for workers. By avoiding potentially toxic pesticides cotton workers benefit by avoiding the associated health problems and deaths common in non-organic cotton production. Avoiding pesticides also reduces production costs and farmer debts.

- It's non GM. GM is banned in organic systems, while an estimated a significant amount of all cotton grown worldwide is genetically modified. GM cotton poses a potential risk to wildlife and human health, as well as exposing farmers to unnecessary expense.

Buying products made from Fairtrade cotton ensures that our farmers receive a fair and stable price for their cotton giving them and their families security and stability. Through Fairtrade, thousands of cotton farmers have already improved their lives. Cotton co-operatives have become better organised and women are receiving the same treatment as men, from voting rights to equal pay.

The Fairtrade mark means that the cotton in our products has been produced by farmers that meet the Fairtrade social, economic and environmental standards.  These standards include protection of workers’ rights and the environment, payment of the Fairtrade Minimum Price and an additional Fairtrade Premium which always has to be invested back in community projects.